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Excellence in Custom Glass Shower Doors

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Return & Refund Policy

Return & Refund Policy - We only accept returns for up to 30 days.

 

Please read the following return process:

 

1. Create a Return Authorization.

All returns must be authorized by Florida Shower Doors. A 15% ( pre 15 days ) - 20% ( post 15 days ) restocking fee will be applied to restock items returned.

All return shipping charges have to be paid by customer and no shipping or handling charges credit allowed. Original Shipping charges are not refundable.

 

2. Send the product to Florida Shower Doors.

Make sure to ship items with delivery confirmation. Please note that we are not responsible for your return shipping charges.

Florida Shower Doors / Returns

205 Seaboard Avenue

Venice, Florida 34285

 

3. Return is received and approved.

Please allow 3-5 business days from the time we receive your shipment to review and approve your return. If you would like to know the status of your return you may email or call us during business hours.

 

4. Refund.

Once your return is received at our warehouse and approved, please allow 3-5 business days for refund to appear on your account.  In rare circumstances, the returned product will require manufacturer’s inspection and delay the return approval. If there is any delay we will contact you immediately.

 

Please note special conditions for returned merchandise and non-returnable items:

  • We charge restocking fee to encourage customers to purchase products they intend to keep. Items returned up to 15 days are subject to 15% restocking fee. Items returned between 15-30 days are subject to 20% restocking fee.
  • Power tools, including but not limited to electric, pneumatic and mechanic may not be returned for credit or refund. Power tools are guaranteed by their manufacturers, and any returns for credit due to manufacturing defects or workmanship should be handled through the warranty department of the tool's manufacturer. Manufacturer contact information may be found in product manuals, in the item listing, on the manufacturer's website.
  • Custom made Items, Cut materials, Altered therefore not a stock item, large volume orders, special priced items, Special quoted items, special order items are considered a "FINAL SALE" and these items cannot be returned or canceled once this order/quote has been Processed.
  • No returns are accepted for custom made orders or products which shelf life has expired. All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return.

 

Product Inspection Process:

  • Products that are labeled with a seal must have the seal intact and not tampered with.
  • Products must be in the original manufacturers packaging, and shipped securely.
  • Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
  • Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse or defacement.
  • Product serial number, or any similar identification numbers, must match the serial number on the package or invoice.